Frequently Asked Questions
Monday 28th September at 9:00 am AEST to Sunday 28th February at 11:59 pm AEDT.
Entries are open to Australian residents who are 18 years and over.
You’ll need to scan a QR code on promotional material or visit hahnsummerserved.com.au, on your smartphone and follow the entry instructions.
The entrant must retain a proof of purchase. The proof of purchase required is a scanned copy or photo of the receipt for the qualifying transaction.
Please note: Order confirmations are not valid proof of purchase receipts and will not be accepted.
You are able to enter on multiple occasions, subject to the following:
- maximum of one (1) entry permitted per qualifying transaction;
- limit (1) entry permitted per person per day;
- maximum of five (5) entries permitted per person throughout the promotional period; and
- each entry must be completed separately and in accordance with the entry instructions above.
Major Prize: The prize is a AO28 Finals Experience for the winner and one (1) friend (aged 18 years or over) which includes the following:
- return economy class flights from the winner’s nearest capital city to Melbourne, VIC (only provided if the winner does not live in Melbourne);
- return private transfers from airport to accommodation;
- three (3) nights twin share 5-star accommodation with breakfast included;
- two (2) adult general admission tickets to the 2028 Australian Open Grand Finals at Melbourne Park;
- $500 restaurant voucher to be used at the winner’s choice of dining venue; and
- $1000 spending money (GST exempt)
Instant Win Prizes: The instant win prizes are Hahn Pays-enabled Prepaid Mastercard’s. Winners will receive either:
- $100 Digital Hahn-pays enabled Prepaid Mastercard
- $25 Digital Hahn-pays enabled Prepaid Mastercard
- $10 Digital Hahn-pays enabled Prepaid Mastercard
The major prize winner will be contacted by mobile & email within 7 days of the draw. The major prize winner will be published here by 08/03/2027.
Instant prize winners will be notified on screen upon entry form submission, subject to verification then will receive the prize via SMS to the mobile number provided on entry. If you are Android user, please ensure to check your SMS spam/junk folder.
So you’ve followed the instructions leading you to the website and the site isn’t loading? Well, there are a few things you can try. First, check if your device is properly connected to the internet. If you are connected to WIFI, try disconnecting and reloading the site on 4/5G or loading a different webpage to make sure your internet connection is stable. If internet connection isn’t the issue, try clearing the browsing history on your device and open the promotional page in a new tab, preferably a new private tab or new browser. This will ensure there are no other conflicting browser settings interrupting the promotion.
If this doesn’t work, please reach out to our customer team here.
Occasionally our confirmation emails end up in Junk or Spam folders depending on your Inbox settings. If you’re still not able to find your confirmation, please reach out to our customer team here.
Occasionally our confirmation emails end up in Junk or Spam folders depending on your Inbox settings. If you’re still not able to find your confirmation, please reach out to our customer team here.
Please contact us and one of our friendly support team will respond within five business days.
